What is the first check to perform when having issues with a Relativity connector?

The first check to perform when experiencing issues with a Relativity connector is to verify if you can log in to the Relativity instance. This step is crucial because successful authentication is essential for the connector to function properly. If login fails, it indicates that there may be an issue with user credentials, permissions, or even network connectivity.

By ensuring that you can log in, you establish a baseline of connectivity between your environment and the Relativity instance. This helps to isolate the problem, as any subsequent troubleshooting can focus on whether the issue lies with the connector configuration or if it stems from access restrictions or login credentials.

Other actions, such as checking for software updates or reinstalling the connector, would be more relevant once you have established successful login capability. If the login is functional, you might then consider those steps if problems persist. Similarly, consulting technical support is a valuable option; however, doing so without first confirming that the login process works may not lead to an efficient resolution of the issue.